OC Engineer

Field: Networks & Engineering 
Contract Type: Full Time - Permanent
Location: Palestine - Ramallah 
Closing date: 18-May-2016

Role Summry & Responsibilities:

Role Summary :

The role holder will be the primary Focal Point for Fault Management, Customer complaints Handling, Provisioning, and Performance Monitoring across all mobile network layers.

Duties & Responsibilities :

-Monitor network alarms in shift based (24/7/365).
-Carry out efficiently all NOC related day to day activities (Fault Management, Performance Monitoring, and service provisioning) across all Mobile network elements. 
-Escalate network faults to support teams within the agreed SLA.
-Managing and follow up all network maintenance work notifications for all business units.
-Perform Escalation and Notification to  keep management and other business units informed during system outages.
-Producing Daily, weekly and monthly reporting of Network operation Performance.
-Provide remote technical assistance to field teams and ensure that field works are implemented without impacting the network health.
-Participate in the evaluation of current processes, procedures, and propose enhancements.
-Monitor the performance of the Mobile networks according to predefined thresholds.
-Enforcing adherence to the deployment process and quality control measures.

Work Experience & Qualifications:

-Bachelor degree in Telecom / Electrical or equivalent.
-1 year of experience in related field, fresh graduates are welcomed to apply.

Personal Traits & Special Skills:

-Good knowledge in MS Office applications.
-Good communication skills.
-Motivated team player.
-Ability to work under pressure.
-Good English (oral and written).
-Computer Literacy knowledge.

Note: you will be required to attach the following:
- Resume / cv
- Updated CV
- Persoanl professional Photo

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